Valentino Donna Born in Roma Eau de Parfum Spray 100ml

This policy is applicable to (United Kingdom) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Delivery Terms
We use UPS/ DHL, and OSM to deliver the product.

TRANSIT, HANDLING & ORDER CUT-OFF TIME:
Transit time is (0-1) Business Days (Monday to Sunday)
Handling time is (1-1) business day (Monday to Sunday)
All destinations: 1-2 business days
Order cut-off time will be 05: 00 PM (GMT) Greenwich Mean Time (London)

Delivery Time:
Standard UK delivery typically takes 1 to 2 business days from the date of dispatch. However, please note that delivery times may vary slightly depending on your location, weather conditions, and the courier’s schedule.

SHIPPING COST:
Free shipping of all orders in UK

CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@urbanvintage786.co.uk

Order Tracking:
All parcels are sent with tracking, and you will receive an email with your tracking number once your order has been shipped. You can use this to follow your parcel's journey to your doorstep.
If you have any issues or need help with your delivery, feel free to contact us at info@urbanvintage786.co.uk.

WRONG ADDRESS
Remember, if you give us the wrong address and you are not there, the product will be stored in our store again. You will have to bear the full shipping cost for giving the wrong address.

Cancellations
If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer support: 24/7
Email: info@urbanvintage786.co.uk
Address: 33 Richard Road, Rotherham, S60 2QP, England, United Kingdom

This policy is applicable to United Kingdom orders. This policy is designed to ensure that you are clearly aware of our returns and refund policies and procedures. By ordering from this store, you accept the policies contained herein.

Return Eligibility:
To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.
• It must be in its original packaging, with the protective seal or cellophane wrap intact.
• We cannot accept returns on items that have been opened, tested, or used, due to the nature of the products we sell (fragrances and cosmetics).

Exceptions / Non-Returnable Items

The following items are non-returnable:

• Opened perfumes, beauty products, or other personal care goods (for hygiene reasons).
• Custom products (personalised items or special orders).
• Gift cards.
• Sale or discounted items.
• Perishable goods or hazardous materials.
  

Return Shipping Costs

For customers within the United Kingdom, return shipping is free – we provide a prepaid return label.

Steps for Returning an Item

Contact Us:
Email us at info@urbanvintage786.co.uk within 30 days of receiving your order.

Authorization:
Once your return request is approved, we’ll send:

• A prepaid return label (UK only).
• Step-by-step instructions for returning your item.

Return Address:
Urban Vintage 786
33 Richard Road
Rotherham
S60 2QP
England, United Kingdom

Return Method:
Items can be returned:

• By mail using the provided return label.

Refund Method:
Refunds will be issued to your original payment method unless agreed otherwise.

Refund Timing

Once we receive and inspect your returned item:

• Refunds are processed within 10 business days.
• You’ll be notified when your refund has been issued.
• Please allow time for your bank or card provider to process the refund after issuance.

Exchanges

Need a different item?

• Simply return your item using the process above, and place a new order separately after your return is confirmed.

European Union 14-Day Cooling-Off Period

For EU customers:
You have the right to cancel your order within 14 days without providing a reason. Items must be unused, unopened, and in original packaging.

Refunds are processed within 14 days after:

• We receive the returned item, or
• You provide proof of return shipment.

You can always contact us for any return question at info@urbanvintage786.co.uk

Countries
United Kingdom

Policy URL
https://urbanvintage786.co.uk/policies/refund-policy

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
30 days

Method
In-store, By mail

Return label
Included in the package, Free

Restocking fees
No cost

Refund processing time
10 days

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can assess the situation and provide a prompt solution.

Contact for Returns

If you have any questions, please contact our support team:

Email: info@urbanvintage786.co.uk
Returns Address:
Urban Vintage 786
33 Richard Road
Rotherham
S60 2QP
England, United Kingdom